What are our business hours?
STAFF HOURS:
MONDAY-.THURSDAY 9:30 AM - 2:30 PM. FRIDAY, SATURDAY, SUNDAY closed.
Doctor sees patient by appiontment only!
How can you contact us?
Phone number:
(561) 777-5308
During our business ours on main page.
Fax number:
(561)-303-2131.
May I leave a message?
Yes, please ONLY leave ONE message per non-EMERGENCY request or inquiry during our office hours. If no one returns you call, you may leave a new massage the next working day. Keep your message brief and please remember to leave your name and date of birth.
REMEMBER:
For Emergency please call 911. DO NOT leave EMERGENCY messages in ANY office mailbox.
To help us assist you more efficiently, you may leave ONE NON-EMERGENCY message in the appropriate mailbox per a 24 hour period. Listen carefully listen to the options and select the correct mailbox for your message. Allow time for the call back from staff to approximately 24-48 hours (keeping our office hours in mind office hours are posted on the main page).
If you have an urgent request and are unable to reach us, please call the main number and press option 1 to have MKONO paged. Please do NOT use this option if your request can be handled with office staff.
What insurances do we take?
Although DR MKONO seeing all insured and uninsured in the hospital, in her private office DR MKONO, CURRENTLY ONLY takes: Medicare, PPO or most commerical insurance. Please check with your insurance if we are in network.
What about HMO or insurances which require 👉🏿referrals?
Understanding the Role of Insurance and Your Primary Care Provider
If your insurance requires a referral, we must have an 👉🏿active referral on file to confirm your appointment.
In most cases, your insurance company determines whether a referral is needed and authorizes only your primary care provider (PCP) to issue it. Some plans allow specialists to generate referrals—we will notify you if your plan is one of those exceptions. The same applies to referrals for labs, imaging, or other specialists.
While we can provide a referral request form to assist you, we typically do not generate referrals.
In rare cases, our office may assist with referral processing. However, this still requires time and cannot be completed immediately.
Once you receive the referral request form, please submit it to your PCP promptly. If there are delays, contact your PCP or insurance directly.
To help us serve all patients efficiently, please do not call or leave multiple messages about referral status. We will contact you as soon as your referral is received and approved to schedule your appointment.
Thank you for your cooperation and understanding.
Do we offer Video visit, Telehealth or Televisit?
Yes, only case by case.
Please also check if your insurance covers this type of visit. Staff will try to guide you if this is an appropriate type of visit, depending on your specific appointment reason. Some visit appointments are inappropriate for this visit type.
Televisit Eligibility and Payment
If your insurance covers Televisits, we will proceed accordingly. However, if your plan does not offer Televisit coverage and you choose to proceed by self-pay, you must consent to pay out-of-pocket. This option is available only when you request a Televisit and your insurance does not support the service. By doing so, you are accepting full financial responsibility, and the fee is nonrefundable once the service is booked or rendered.
How can I obtain medical records?
Request via Your Primary Care Provider
We can send your records directly to your primary care provider (PCP) on file, free of charge. Your PCP may release only the records originating from our office.
We do not forward external records such as labs, imaging, or hospital documents unless those services were performed in our office.
Request Through Your Patient Portal
You may log in to your patient portal to view and print your records. Contact our staff to assign the requested records to your portal account.
Request Mailed Copies
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If you wish to have your records mailed to you or another provider, please send a signed written request with a copy of your photo ID by fax to 561-303-2131.
Cost: $1 per page, plus a processing and mailing fee.
Payment: Accepted via Zelle (request link) or mailed money order or check (no cash). A self-addressed stamped envelope (SASE) is required.
We only release records originating from this office (e.g., Dr. Mkono’s notes or in-office tests).
We do not send external records. For hospital, radiology, or outside labs, please contact those facilities directly.
Due to HIPAA regulations, we do not email records or fax to personal fax numbers. These policies are in place to protect your privacy—please respect them.
Is there a cost to obtain your records?
Yes, by logging into you account. We can release the record for your printing needs. Contact the staff you assign your records.
Yes, $1.00 per page for printed records.
If you choose to pay for copies, please call to request with staff BY CALLING 561-777-5308, then they can provide you an estimate and give you instructions to send the check PAYABLE to:
Dr Wambura Mkono/ Pulmonary CC, LLC
6615 W. Boynton BEACH Blvd, PMB 101, Boynton beach, FL 33437
Please send a PRE-ADDRESSED ENVELOP WITH PRE-PAID POSTAGE, adequate for the amount of DOCUMENTS requested. (A large-SIZED document envelop IS USUALLY THE APPROPRIATE SIZE). PLEASE VISIT www.usps.com TO CALCULATE THE POSTAGE.
Again we accept Zelle, please request payment link.
Do we collect deductibles?
Yes, we do require the deductable collected at check in. If you have a deductible we do collect a portion up front. This only guarantees DR MKONO professional time.
When do we refill your medications?
During the office or telehealth appointment with DR MKONO ONLY. Always make sure you go over your request for refills with DR MKONO directly. Alternatively, you can refill with your PRIMARY CARE provider.
When do we review your results?
Due to the nature of your practice, Dr Mkono reviews your results in the office during an appointment. We do not call in your results. Alternatively, we can also send your results to your primary care or healthcare provider to have the results reviewed with your primary care.
Thank you for your understanding.
What is our cancellation policy?
Cancellation & Missed Appointment Policy
We value your time and strive to provide timely care to all patients. Missed or last-minute cancellations prevent others from being seen and place strain on our scheduling system.
CANCELLATION Fee is $50.00.
Please understand, we take TIME to prepare your chart for your doctor visit. We do not like to charge this fee. We only ask for professional courtesy. The best way to avoid this fee, is to call and notify us of the cacellation 24 hours prior to your appointment. We understand things happen. Please leave a messgae if we are busy attending to other patients. We just need a documented request to cancel your visit and service other patients. We appreciate your efforts in being courteous.
Cancellation Notice:
Please provide at least 24 t hours’ notice if you need to cancel or reschedule your appointment.
Appointments canceled with less than 24 hours’ notice or missed without notice will incur a $50 fee.
Why This Fee Exists:
This fee helps cover the administrative time spent preparing for your visit, including reviewing records, charting, data entry, and scheduling.
While we understand that plans change, no-shows and late cancellations affect other patients’ ability to be seen.
Payment Information:
This fee is not billable to insurance and must be paid out-of-pocket.
Payment options:
Zelle – Call us to request a secure payment link
Mailed check – Include your full name and date of birth
No cash accepted
You may also request a payment slip via our staff for processing through our secure system.
Emergency Cancellations:
We understand emergencies can occur. If you miss or cancel an appointment late due to an emergency, please send appropriate documentation. If verified, we will gladly waive the fee. We simply ask for open communication and courtesy.
Inactive Status:
If cancellation fees remain unpaid, your chart may be inactivated, and you will not be able to schedule future appointments until the balance is cleared.
This policy is not meant to harm or penalize—it exists to maintain professionalism, fairness, and respect for everyone’s time.
Thank you for your understanding.