What are our business hours?
Our business hours are posted on our main page and do change. In general our hours are Monday, TUESDAY, Wednesday 9:30AM - 2:30PM.
THURSDAY 9:30AM - 12PM. FRIDAY, SATURDAY, SUNDAY closed.
How can you contact us?
By calling
Phone number:
(561) 777-5308
During our business ours on main page.
Fax number:
(561)-303-2131.
May I leave a message?
May I leave a message?
Yes, please ONLY leave ONE message per non-EMERGENCY request or inquiry during our office hours. If no one returns you call, you may leave a new massage the next working day. Keep your message brief and please remember to leave your name and date of birth.
REMEMBER:
For Emergency please call 911. DO NOT leave EMERGENCY messages in ANY office mailbox.
To help us assist you more efficiently, you may leave ONE NON-EMERGENCY message in the appropriate mailbox per a 24 hour period. Listen carefully listen to the options and select the correct mailbox for your message. Allow time for the call back from staff to approximately 24-48 hours (keeping our office hours in mind office hours are posted on the main page).
If you have an urgent request and are unable to reach us, please call the main number and press option 1 to have MKONO paged. Please do NOT use this option if your request can be handled with office staff.
What insurances do we take?
Although DR MKONO seeing all insured and uninsured in the hospital, in her private office DR MKONO, CURRENTLY ONLY takes: Medicare, PPO or most commerical insurance. Please check with your insurance if we are in network. We currently DO NOT accept ANY market place plans, SUNSHINE, PRESTIGE, OSCAR, medicaid, HMO, or insurances WHICH require a written referral due to staffing shortage.
Our referral office is closed due to staffing shortages. If your insurance requires a referral, unfortunately we are unable to assist you. We are sorry for any inconveniece this may cause you.
Do we offer Video visit, Telehealth or Televisit?
Yes, only case by case.
Please also check if your insurance covers this type of visit. Staff will try to guide you if this is an appropriate type of visit, depending on your specific appointment reason. Some visit appointments are inappropriate for this visit type.
How can I obtain medical records?
Free of charge we will send them to your primary care on file by fax.
Elsewhere, we require a written request authrorizing the records release with YOUR SIGNATURE and copy of your ID. Fax to 561-303-2131.
We will send only the records which orginated from this office (DR MKONO notes and test performed in this office). If you have reords from the hospital, please call the hospital directly for those records and/or the appropriate radiology facility etc.
We do not email or fax to a personal fax due to HIPPA laws.
Is there a cost to obtain your records?
Yes, $1.00 per page for printed records. Place your request with staff BY CALLING 561-777-5308, then they can provide you an estimate and give you instructions to send the check PAYABLE to:
Dr Wambura Mkono/ Pulmonary CC, LLC
6615 W. Boynton BEACH Blvd, PMB 101, Boynton beach, FL 33437
Please send a PRE-ADDRESSED ENVELOP WITH PRE-PAID POSTAGE, adequate for the amount of DOCUMENTS requested. (A large-SIZED document envelop IS USUALLY THE APPROPRIATE SIZE). PLEASE VISIT www.usps.com TO CALCULATE THE POSTAGE.
Do we collect deductibles?
Yes, we do require the deductable collected at check in. If you have a deductible we do collect a portion up front. This only guarantees DR MKONO professional time.
CANCELLATION Fee is $50.00.
Please understand, we take TIME to prepare your chart for your doctor visit. We do not like to charge this fee. We only ask for professional courtesy. The best way to avoid this fee, is to call and notify us of the cacellation 72 hours prior to your appointment. We understand things happen. Please leave a messgae if we are busy attending to other patients. We just need a documented request to cancel your visit and service other patients. We appriciate your efforts in being courteous.
When do we refill your medications?
During the office or telehealth appointment with DR MKONO ONLY. Always make sure you go over your request for refills with DR MKONO directly. Alternatively, you can refill with your PRIMARY CARE provider.
When do we review your results?
Due to the nature of your practice, Dr Mkono reviews your results in the office during an appointment. We do not call in your results. Alternatively, we can also send your results to your primary care or healthcare provider to have the results reviewed with your primary care.
Thank you for your understanding.